RETURN IN CASE OF HIDDEN DEFECTS IS GRANTED IN THE FOLLOWING SITUATIONS:
• In the event that a product within its validity period presents non-conformities that make its administration/use unsafe or impossible, it will be replaced;
• If the defect presented cannot be removed and the replacement of the product is not possible, the Customer will have the opportunity to receive the amount of money in a bank account in RON;
• In the case of other defects that cannot be removed, and which require the replacement of the product.
Depending on the nature of the situation, proof of purchase of the product is sufficient and necessary.
Exclusively, in the case of returns related to non-conforming products, the transportation costs are the responsibility of Cosmo Pharm.
In order to benefit from these, the Customer has the following obligations:
• the product must have been purchased from www.cosmopharm.eu and used only for the purpose for which it was designed;
• to strictly follow the instructions for use/storage/handling and to use the product according to the instructions imposed by the manufacturer, displayed on the product label;
• to keep the fiscal document with which the product was purchased;
• to keep the original packaging and all accessories that came in it, and to deliver them together with the product.
Reasons for not accepting the return:
• damage to the packaging; excessive exposure to solar radiation, heat; lack or modification of information regarding the batch and expiration date of the product;
• damage caused as a result of failure to comply with the instructions for use/storage/handling.
All provisions of current legislation regarding the responsibility of www.cosmopharm.eu for hidden defects in the products sold remain applicable.
Customer rights are established by the specific legislation of the field, without extending to any damages caused by the use of the product.