General conditions:
Secure payment process through EuPlatesc.ro, with redirection for 3D Secure authentication.
Online payment exclusively by Visa, Visa Electron, MasterCard or Maestro bank card.
Orders with unfinished payment become inactive and are considered canceled.
Orders are confirmed by phone or e-mail.
Payment methods:
Online payment
Orders placed on the cosmopharm.eu website can only be paid for by online payment, using a Visa, Visa Electron, MasterCard or Maestro bank card, through the secure system offered by EuPlatesc.ro.
After reviewing and saving the order, the customer is redirected to a secure payment page to enter the card details, and if they have been entered correctly, the customer is redirected to the transaction authorization page through the 3D Secure system.
To authorize the transaction through the 3D Secure system, the customer must use the static password established with the card issuing bank, or authorize the transaction in the banking application.
When authorization is performed through the banking application, the customer does not have to close the order page for the transaction to be successfully authorized, but must return immediately after confirming the authorization, to the last step performed on the cosmopharm.eu website, for the payment to be recorded.
Since January 2021, MasterCard and Visa card issuing banks have activated the 3D Secure version 2 online payment standard.
In order to be able to make secure online payments, it is necessary to activate bank cards in the 3D Secure 2 system.
When the customer places an order on the cosmopharm.eu website, the amount is only blocked in the account associated with the card used.
According to Visa and Mastercard regulations for orders with delivery, the amount related to the order is collected when the products are handed over to the courier service.
More details and information regarding the secure online payment system are available on the page of our partner euplatesc.ro.
The order with an unfinished payment is recorded in the Orders section of the customer account and is considered to be canceled (the order becomes inactive and the payment process cannot be resumed).